We are introducing the exciting world of Community gamification within EvaluAgent!

Take your conversation quality initiatives to the next level of engagement and team motivation by implementing the Community gamification features to drive improvement initiatives through awards and healthy team competition. Our Community gamification articles are designed to get you on board and understand the features quickly so that you can create the right environment for your teams.

If you're an agent, check out this introduction video.

Here's a glimpse of what you can achieve with our Community gamification features.

Profile

You can give your team members a personalised experience with profiles that showcase their achievements, including leaderboard ranking, total points earned and levels reached in each engagement. They'll also see their spendable points, allowing them to participate in exciting auctions!

For more information click here.

Leaderboard

Encourage friendly competition and team camaraderie by displaying user rankings based on points earned. Team members can see how they stack up against their colleagues, fostering a sense of achievement and motivation.

For more information click here.

Auctions

You can keep your team engaged by letting them bid on auctions using their hard-earned points. It's a win-win as they spend their points on rewards that matter to them, and the team boosts its participation and motivation.

For more information click here.

Engagement Reports

Empower managers with insightful data to maintain a relevant and effective gamified environment. The Engagement Report provides valuable insights into user engagement, points allocation and anti-gaming insights, helping managers fine-tune their improvement strategies for better results.

For more information click here.

Gamification Settings

Tailor the gamified environment to fit your unique quality improvement initiatives. Administrators can effortlessly configure the environment, while managers can create and manage auctions for their teams, ensuring a seamless and engaging experience.

For more information click here.

With our articles, you can access detailed guides and support to make the most of these features. We're here to help you succeed in creating an engaging and rewarding experience for your team.