A Quick Start Guide to Announcements

Announcements is your new way to communicate important updates to all of your employees. Using Announcements you can inform all EvaluAgent users of an upcoming change to a scorecard, an internal competition you may be running or even how you're listening to their feedback. Once published, users will receive a notification and the announcement will appear as a banner on everyone's dashboard until it expires.

In this quick start guide, we'll cover: 

• How to publish your first Announcement 
• How to edit an Announcement or turn it off
• Troubleshooting

How to publish your first Announcement?

Please note, you must have permission to manage Announcements. Permissions can be updated within User Management

Navigation prompt

Go to Community > Click Announcements > Click the New tab

Complete the form with what you want to say when you the announcement to be published and the level of importance.

Things to note:

• The important level changes how the Announcement looks on everyone's Dashboard. 
• The publish date can either be now or in the future
• You can have multiple Announcements live at any one time
• Everyone who has permission to "View Announcements" will see the banner on their dashboard and receive a notification as soon as the Announcement start time has been reached

What happens when an Announcement has been published?

Upon publishing the announcement, the announcement will appear in the second tab on this page, named "Previous Announcements". 

Viewing an Announcement

When the Announcement Start Date is reached, the announcement will become visible on the dashboard of every user who has permission to "View Announcements".

By default, all users have this permission and by default they will receive an email and in-App notification that there is a new Announcement to view. 

From the dashboard

The Announcement will appear as a bar along the top of the screen with the headline. To view the details on the Announcement, click the "View details" button. Once clicked, the complete announcement will appear in a pop-out model. 

If multiple Announcements exist - you will see a scroll bar. This can be used to scroll back and forth between all the active Announcements. 

From a notification

This behaves like all Notifications inside the platform. Click into your Inbox and the "View Announcement" button within each Notification. This will redirect you to the dashboard and show the Announcement within the pop-up.

Editing or turning an Announcement off 

Turning Off

It is recommended that when you create an announcement you set an expiry date. Once the expiry time and date have been reached, the system will automatically unpublish your Announcement and it will no longer be visible to users. 

Alternatively - you can manually turn an Announcement off by taking the following steps: 

1. Go to the Previous Announcements tab
2. Identify the Announcement 
3. Click the "edit" option
4. Set the end-date to today's data and time
5. Click update and watch as the Announcement will become unpublished

Editing (eg: correcting a spelling mistake)

To edit an Announcement, follow these steps: 

1. Identify the Announcement in the list of Previous Announcements
2. Click the "Edit" option
3. Make the changes (ie: Heading / Start Date / End Date) 
4. Click Save Changes to update the Announcement with your new amends

Troubleshooting

I can't see the option to publish an Announcement.

Please check your permissions. Only admins have the ability to publish Announcements by Default. 

A user is reporting they can't see the Announcement.

Please check their permissions within User Management. If you have created a new role since Announcements was activated on your account, you may have accidentally missed this permission. 

My Announcement is different to what I published

Check with your other admins as they may have corrected a spelling mistake or updated the end date. Announcements is a shared feature and anyone with permission to manage Announcements can make these changes.

I still need help?

If you have questions after reading this support material, then please contact the support team.