How Do I integrate with Injixo Workforce Management?

Navigation prompt

Go to CONVERSATIONS > Click Integrations > Click the WFM Integrations tab > Select the Injixo tile

The Injixo integration will enable you to view your Plan Schedule in Evaluagent and setup 1-to-1 sessions in Evaluagent.  You will need a user with admin access to Injixo to complete this configuration.  Users in Injixo will be matched with users in Evaluagent using email address where both platforms require email address to authenticate.

There are 3 steps in the integration process:

1. Set up Injixo to support API access
2. Configure the Evaluagent Injixo Integration
3. Confirm that everything works within the Evaluagent platform

Step 1: Set up Injixo to support API access

Set up an API token to authenticate access to the Injixo API.  Login to the Injixo platform with an admin user then browse here to create a new Personal Access Token. 

Click Add new token, give it a descriptive name and click Generate new token.

The token will only be available once so take a copy for the next step in the configuration.  Click Done.

Step 2: Configure the Evaluagent Injixo integration

Using the Injixo tile, set up Evaluagent to fetch Injixo user Plan Schedules and synchronise matching users using their email address. 

Paste the Personal Access Token from step 1 into the Bearer Token field and Click Authenticate.

EvaluAgent will start synchronising users on a regular (typically hourly) cycle. 

Step 3: Confirm that everything works from the Evaluagent platform

Login to Evaluagent with a user who has a role allowing 1-to-1 permissions. Go to ACTIONS & 1-TO-1S > Click My 1-to-1s. Using the drop down in the Calendar view select an Evaluagent user that is also an Injixo user.

If the calendar is populated with that Injixo user Plan Schedule the integration is working as expected.