Getting started with Scorecard Builder
- How do I create a new scorecard?
- How do I add a section to a scorecard?
- How do I add a line-item / question to a scorecard?
- Default scoring templates for marking line items / questions
- How do I add root causes to a scorecard?
- How do I add a data-capture (non-scored) question to a scorecard?
- See all 7 articles
Getting started with Quality (Evaluate & Calibrate)
Getting started with Coach Form Builder
Getting started with Coach & Feedback
Manage your Structure/Org Chart
Manage Roles & Permissions
- How do I configure scorecard/reporting labels?
- How do I create prompts to help evaluators select the right types of contacts to evaluate?
- How do I create data-capture (non-scored) questions?
- How do I create my own customised scoring templates for line items / questions?
- How do I edit the words used to describe System Evaluation Outcome?
- How do I configure my own Manual Evaluation Outcomes?
- See all 9 articles
Coach & Feedback Settings
- How do I edit the phrases used to encourage agent-feedback during evaluation?
- How do I edit the phrases used to encourage evaluator-feedback as part of a calibration session?
- How do I edit the phrases used on general feedback?
- How do I configure general feedback topics?
- How do I configure coaching topics?
Click here to see how we're constantly enhancing and adding new features!
Find our featured articles and guides here
Getting started Scorecard builder enables you t...
Getting started EvaluAgent Quality includes a w...
Getting started Coach form builder enables you ...
Getting started EvaluAgent Coach & Feedback inc...
Getting started User Management is where you cr...
Getting started Using this Admin feature, you a...
The most connected Quality Management and Impro...