Getting started with Scorecard Builder
- How do I create a new scorecard from scratch?
- How do I add a section to a scorecard?
- How do I add a line-item / question to a scorecard?
- Default scoring templates for marking line items / questions
- How do I add root causes to a scorecard?
- How do I add a data-capture (non-scored) question to a scorecard?
Getting started with Quality (Evaluate & Calibrate)
- How do I configure scorecard/reporting labels?
- How do I create prompts to help evaluators select the right types of contacts to evaluate?
- How do I create data-capture (non-scored) questions?
- How do I create my own customised scoring templates for line items / questions?
- How do I edit the words used to describe System Evaluation Outcome?
- How do I configure my own Manual Evaluation Outcomes?
- See all 9 articles
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