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38 articles in this collection
Written by Alex Richards, Matthew Jones, Michelle Dinsmore and 2 others
Integrations

Integrating with Intercom

Integrate with Intercom to bring conversations into EvaluAgent, allowing you to easily evaluate responses and feedback to agents.
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Written by James Stewart
Updated over a week ago

Integrating with Aircall

Integrate with your Aircall platform to bring contact records into EvaluAgent so your users have the information they need easily available
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Written by Alex Richards
Updated over a week ago

Open API

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Written by Alex Richards
Updated over a week ago

How do I upload a specific call recording or contact record?

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Written by Alex Richards
Updated over a week ago

SFTP: How do I bulk-upload call / contact records and recordings?

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Written by Alex Richards
Updated over a week ago

SFTP: How do I filter imported calls / contacts?

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Written by Matthew Jones
Updated over a week ago

ZENDESK: How do I integrate Zendesk?

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Written by Alex Richards
Updated over a week ago

ZENDESK: How do I filter which Zendesk tickets are fetched into EvaluAgent?

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Written by Alex Richards
Updated over a week ago

SALESFORCE: How do I integrate with Salesforce?

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Written by Alex Richards
Updated over a week ago

FRESHDESK: How do I filter which Freshdesk tickets are fetched into EvaluAgent?

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Written by Alex Richards
Updated over a week ago

SALESFORCE: How do I filter which Salesforce tickets are fetched into EvaluAgent?

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Written by Alex Richards
Updated over a week ago

FRESHDESK: How do I integrate Freshdesk?

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Written by Alex Richards
Updated over a week ago

ZAPIER: How do I integrate my CRM/Chat platform using Zapier?

The Zapier integration allows you to connect EvaluAgent to over 1,000 applications including many of the most common CRM and chat platforms
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Written by Alex Richards
Updated over a week ago

How do I link up users in my system(s) to users in EvaluAgent?

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Written by Alex Richards
Updated over a week ago