QUICK START: Coach & Feedback

Getting started

EvaluAgent Coach & Feedback includes a wide range of functions that allow you to use quality data and other performance data to coach and support your agents.

To get started, go to Coach & Feedback

When you first land in the module, you'll be taken to the Feedback screen

Feedback

From here, you can complete the following tasks via the Feedback screen

• Provide general feedback for an agent
• View feedback
• Acknowledge feedback

Coaching sessions

From here, you can also complete the following tasks via the Coaching Sessions screen

• Start a coaching session
• View a coaching session
• Acknowledge a coaching session