Getting started
EvaluAgent Coach & Feedback includes a wide range of functions that allow you to use quality data and other performance data to coach and support your agents.
To get started, go to Coach & Feedback
When you first land in the module, you'll be taken to the Feedback screen
Feedback
From here, you can complete the following tasks via the Feedback screen
Coaching sessions
From here, you can also complete the following tasks via the Coaching Sessions screen