Community provides gamification and engagement features to motivate and recognise team members wi...
Real-time QA enables agents to record and analyse conversations in real-time, providing immediate...
Analytics Analytics provides AI-powered conversation intelligence features within evaluagent. Gai...
Everything you need to know about third-party platform integrations, SFTP, filtering imported con...
Get help on how to evaluate, set-up and run a calibration session and access completed evaluations
General Hints & Tips Helpful guides to get you up and running with evaluagent from resetting your...
Get help on everything you need to know about EvaluAgent CX
Reporting Reporting provides dashboards, KPI reports, and performance analytics within evaluagent...
Settings Configure how evaluagent works for your organisation. Settings control everything from h...
User Management User Management provides the tools you need to administer user accounts, roles, p...
Get help on how to generate, acknowledge, view and analyse feedback
Get help on how to trigger, schedule, facilitate and acknowledge 1-to-1 meetings and actions.
Our eLearning guides are designed to help you get the most out of EvaluAgent s integrated eLearni...