evaluagent

Reporting Settings

Automated Lesson Settings

Alex Richards

Settings Configure how evaluagent works for your organisation. Settings control everything from h...

Settings

How Do I Set Up My Own Customised Alerts

How Do I Configure Admin Alerts

Set Up Alert On Filtered Conversations

Manage my alerts Alerts let you get quickly notified when specific events or outcomes are trigger...

Manage My Alerts

How Do I Manage Notifications

How Do Notifications Work

Notification Settings The platform includes a number of events that notify relevant parties when ...

Notification Settings

How Do I Configure Scorecard Reporting Labels

How Do I Configure Organisation Branding

How Do I Configure Customer Experience Outcomes

How Do I Create Data Capture Non Scored Questions

Controlling Access To Queries

How Do I Configure My Own Manual Evaluation Outcomes

Edit Evaluation Outcome Wording

How Do I Configure What Results Users Agents See

How To Create And Manage Badges BETA

How Can I Hide The Evaluators Name From Agents

How To Add A Deadline To Queries

Set Numeric Only Data Capture Questions

Create Custom Line Item Scoring Templates

How Do I Enable Acknowledgement On Quality Evaluations

How Do I Request A Transcription Settings Change

Create Evaluator Contact Selection Prompts

Configure NA And Auto Fail Treatment

Quality Settings The Quality Settings area lets you configure how quality assurance operates acro...

Quality Settings

How Do I Edit The Phrases Used On General Feedback

How Do I Configure General Feedback Topics

Edit Calibration Evaluator Feedback Phrases

Edit Evaluation Agent Feedback Phrases

Feedback Settings Feedback Settings let you configure how feedback is collected and categorised a...

Feedback Settings

Single Sign On SSO OKTA

Single Sign On SSO Azure Entra ID

How Do I Logon With Single Sign On SSO

Provision Users From Azure EntraID

Support Access

Multi Factor Authentication

Single Sign On SSO JumpCloud

How Do I Provision Users From A Third Party With OKTA

Password Security And Account Locking

Security Settings Security Settings in evaluagent let you control authentication methods, passwor...

Security Settings

How Do I Configure Action Templates

How Do I Configure 1 To 1 Topics

Actions & One-to-One Settings The Actions & 1-to-1 Settings area lets you configure coaching sess...

Actions One To One Settings

Feature Requests

Arrange a demo

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.