evaluagent

Getting Started With Multiple Languages On EvaluAgent

Manage Custom Reasons For Contact And Intent

Use Spotlight For Root Cause Insights

How Do I Add My Business Context To Analytics

A User Guide Discovery Tab

Alex Richards

Analytics Analytics provides AI-powered conversation intelligence features within evaluagent. Gai...

Analytics

How Do I Schedule Spotlight Reports

How Do I Filter Spotlight History

Spotlight Spotlight is your AI Business Analyst. It analyses sets of customer conversations and s...

Spotlight

How Do I Understand Reason For Contact

How Do I Configure Intent Tracking

Understanding CX Metrics

How Do I Interpret XCSAT In Reports

How Do I Interpret XCES Scores

How Do I Use AI Summaries In Conversations

Discovery Discovery is where you turn raw conversations into insight. AI summaries give you the g...

Discovery

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