Settings
Settings Configure how evaluagent works for your organisation. Settings control everything from h...
By Alex1 author36 articles
Automated Lesson Settings
Reporting Settings
How do I logon with Single Sign On (SSO)?
Single sign-on (SSO) - OKTA
Password Security and Account Locking
Single sign-on (SSO) - Azure/Entra ID
How do I provision users from a third party with OKTA?
How do I provision users from a third party with Azure/EntraID?
Multi-factor authentication
Support Access
Single sign-on (SSO) - JumpCloud
How do I configure my own Manual Evaluation Outcomes?
How to create and manage badges (BETA)
How do I edit the words used to describe System Evaluation Outcome?
How do I enable acknowledgement on quality evaluations?
How do I create my own customised scoring templates for line items / questions?
How do I create data-capture (non-scored) questions?
How do I set data capture questions to only accept a numeric response?
How do I configure Customer Experience outcomes?
How can I hide the evaluator's name from agents?
How to add a deadline to Queries
How do I configure scorecard/reporting labels?
How do I create prompts to help evaluators select the right types of contacts to evaluate?
How do I configure how the system treats line items/questions scored as "Not Applicable" or "Auto-fail"?
How do I configure what results users / agents see?
Controlling Access to Queries