How do I manage lesson triggers?
Required Feature Flags
The following feature flags and permissions are required to use this feature:
Feature Flag | Description |
E-Learning | Enables the eLearning module, including lesson trigger logs |
Required Permissions:
Manage Lessons — to view and manage lesson triggers and trigger logs
Once you've connected lessons to scorecard line items, evaluagent records every auto-assignment in the trigger logs. Use these logs to confirm the right lessons reached the right people, or to troubleshoot when an expected assignment didn't happen.
Step 1: Open the trigger logs
Go to E-Learning > Track to view all auto-assignment activity.
Each row represents one trigger event — an agent who hit the failure threshold on a line item that was connected to a lesson.
Step 2: Read the log entry
Each entry tells you:
Field | Description |
Agent | The user the lesson was assigned to |
Lesson | The lesson that was triggered |
Status | The current state of the assignment |
Trigger date | When the failure threshold was breached |
Deadline | When the lesson should be completed by |
Completion date | When the agent finished, if they have |
Score | The result of the lesson, if scored |
What the statuses mean
Status | Meaning |
Pending | Lesson assigned, learner hasn't completed it yet |
Complete | Learner passed the lesson |
Failed | Learner did not meet the pass mark |
Previous incomplete | Trigger fired but the learner already had this lesson outstanding, so it wasn't re-assigned |
No retry period | Trigger fired but the learner is still inside the cooldown window from a previous completion |
The last two statuses are useful for troubleshooting — they show you the trigger fired but evaluagent deliberately didn't re-assign the lesson.
Step 3: Troubleshoot a missing assignment
If you expected an agent to receive a lesson and they didn't, work through this checklist:
Confirm the connection is in place. Go to Settings > E-Learning Settings > Connect lessons and check the lesson is connected to the line item that failed.
Check the lesson is active. Only active lessons can be triggered. Archived or inactive lessons won't auto-assign.
Check auto-assignment is enabled. In Settings > E-Learning Settings, confirm the auto-assign lessons setting is on.
Check the threshold. The agent needs to fail the line item the configured number of times in a row. A passed evaluation in between resets the counter.
Look for a "Previous incomplete" or "No retry period" log entry. This tells you the trigger fired but the lesson was deliberately not re-assigned.
Check the agent's outstanding lessons. If they already have the lesson assigned, evaluagent won't duplicate it.
If none of those explain it, contact your evaluagent administrator.
Step 4: Remove an auto-assigned lesson
If a lesson was assigned in error, or you want to release the agent from it:
Find the assignment in E-Learning > Track
Delete the assignment
The agent is notified the lesson has been removed
The lesson is unassigned from their account
If the lesson is part of a learning path, deleting it will also remove the other incomplete lessons in that path for the agent. Read the confirmation message before you delete.