How do I integrate with Aircall?
Required Feature Flags
The following feature flags and permissions are required to use this feature:
Feature Flag | Technical Name | Description |
Integrations |
| Enables the Integrations menu and the Aircall integration tile |
Required Permissions:
Manage Integrations (
admin.integration.settings) — to authenticate, configure, and manage the Aircall integration
Setup
Go to Conversations > Integrations > Platforms tab > select the Aircall tile.
Step 1: Authentication
You'll be prompted to authenticate with Aircall.
_Please note: you'll need to be logged into Aircall as an Aircall administrator/account owner to complete this step._
Step 2: Configure
Once you've completed authentication, you'll be directed to the configuration screen.
Part 1: Choose how much call information will be fetched into evaluagent. You have 2 options:
* Only fetch the ticket reference and any associated metadata (e.g. tags); or * In addition to this core data, fetch the full call recording. * By choosing the second option, you'll be able to access a recording of the call as an integral part of the evaluation process.
Part 2: Decide how long evaluated and non-evaluated calls remain available in evaluagent. Any calls older than your selection will be purged and permanently deleted from evaluagent in line with our secure data storage and deletion policies.
On clicking Save, evaluagent will start fetching calls on a regular (typically hourly) cycle.