How do I configure what results users / agents see?
Required Feature Flags
The following feature flags and permissions are required to use this feature:
Feature Flag | Technical Name | Description |
Hide Quality Score |
| Enables the option to hide percentage scores on the View Results screen |
Required Permissions:
Configure quality settings (
admin.quality.settings) — to change what agents see on their results
Overview
You can control whether the system displays percentage scores on the View Results screen. Some organisations prefer to focus coaching conversations on outcomes and trends, finding percentage scores distracting or counterproductive.
Getting there
Go to Settings > Quality Settings > click the General tab
Available options
Setting | What happens |
Display evaluation quality score | The quality percentage score is shown on evaluations |
Hide quality score | Only the outcome (for example, Pass/Fail) is shown without the percentage |
When to hide scores
Hiding percentage scores can be useful when:
You want coaching conversations to focus on specific behaviours rather than overall scores
Your organisation prefers outcome-based rather than score-based performance reviews
You want to reduce anxiety around specific numbers and focus on improvement areas
Important notes
This setting affects what agents and users see on their evaluation results
Reports and dashboards for managers and administrators are not affected by this setting
Changes apply immediately to all evaluations (past and future)